Do you want to contribute to transforming office spaces into hybrid and future-proof workplaces? Smart technology can help with sustainable thinking and optimizing performance in the workplace. Hybrid working improves effectiveness and productivity and offers employees more flexibility.
About our client
Are you crazy about customers and especially about retaining and expanding your customer portfolio? Do you want to take a 2nd or 3rd step in your commercial career. Do you also have a passion for software? With our proposition we are conquering the world. Will you conquer with us?
GoBright develops Smart Workplace products (software and hardware) to allow organizations to work and communicate more efficiently by using digital resources. They offer a platform that optimizes meetings, flexible working and receiving visitors. Through IoT sensors, displays, apps and other digital resources, the employee is supported in his daily work in modern offices.
In addition, our client is the medium with which audiovisual messages can be communicated in an attractive and interactive way to a specific target group. Screens that are connected to each other, installed at various locations, can be centrally controlled and influenced, so that a maximum visual effect and impact can be achieved.
All this to make the office day a fantastic experience for the employees.
Job Description
Do you want to let your skills as a Customer Success Manager peak? Your task is to ensure that every customer is able to use his or her full potential. Whether it concerns renewal of subscriptions, upselling or cross selling, you support every customer as appropriately as possible and like to get the most out of it as soon as that opportunity arises. Are people satisfied? Is there a need for something extra? You find out by playing the ball quickly time and again.
You will end up in an enthusiastic team within a fast-growing and very successful company. You will actually become the internal customer ambassador. You often have internal consultations with the product manager and support manager, to ventilate the customer’s needs. You will work independently, but also in a team. You report to the commercial director. Thinking along with the business is self-evident to you and you will also be involved in process optimizations.
Good to know: this is a job in which English will be the working language more than once. This makes good language skills a must and not a ‘nice to have’. A large part of the Key Accounts are all over the globe. The discussion partners are often IT / Facility Managers / CEO / Workplace Managers.
What does your working day look like?
- Proactively approaching our strategic customers and setting up a quarterly meeting with them to work through a diverse agenda.
- Updating the information in our CRM system Salesforce
- Project management on larger implementations
- Helping customers get the most out of the system.
- Answering various questions and requests from the customer
- Maintaining and improving current customer relationships
- Measuring and improving current customer satisfaction
- Discovering upselling and cross-selling opportunities where and when possible
- Searching for and implementing process optimizations with customers
- Your customer contact moments are mostly online
- Correct administrative handling
Do you recognize yourself in this?
We are looking for an enthusiastic team player who works in a results-oriented manner. You are optimistic and think in terms of opportunities and possibilities. You think along with our customers and translate their wishes within the possibilities of the product. You are able to work on multiple issues at the same time, without losing sight of quality.
You
- Bursting with energy!
- Brings 2 to 5 years of experience in a similar role or you have gained experience as an account manager/customer success manager
- Have an affinity with the software industry
- Would like to make a difference for 32-40 hours a week
- Have a completed HBO education, preferably in a commercial direction
- Are known for being social, adventurous and for your adaptability
- Would like to work with customers all over the world
- Know exactly what to do to give customers the optimal service experience
- Predictable and reliable
What do you get in return?
The team spirit is sky high and this is underlined by the joint lunches, the cozy drinks and the other adventurous outings that take place every now and then. In addition, the internal growth opportunities ensure that you will feel at home here for a long time.
- A pleasant working environment in a practical office with a lot of attention for personal growth
- 50% Hybrid Working
- International customer contacts
- Training and development opportunities
- Reimbursement of your travel expenses
- Outings and fun drinks to start your weekend
The job of your dreams. A visit to your customers abroad is one of the possibilities. Maximum freedom and a market-conform salary. Plenty of development and growth opportunities. An independent and responsible position. A team of enthusiastic, driven colleagues where collegial support and an informal way of working are important. A very varied job in a company that uses the most modern technologies.
About Personal Programmer
We are a nearshoring company that helps Macedonian developers to find their dream job working for international companies. A job where you can grow as a developer, and get the most out of your professional life and career, while enjoying every working day.
At Personal Programmer we encourage a hybrid way of working where we balance remote work with working from the office. We allow every developer to make the choice where and when they want to work. On our side we provide you with everything you need or expect from an office: a completely renovated, modern office in a central location, with multiple conference rooms, privacy for concentration during work and a whole floor dedicated to relaxing and enjoying time together.
We are, and have always been, a very transparent company where our developers have a lot to say. We listen. We believe in the positive effect of a long-term cooperation which, along with transparency, are crucial for a successful and satisfying working environment. We do everything in our power to make your job as fulfilling as possible. We provide great equipment and working stations, advice about work-related subjects and about your salary, which you may discuss openly with your client. Great benefits, including a loyalty plan and team buildings, are also included to make sure people stay connected and involved.
At Personal Programmer you are in an ever-evolving team and we are looking forward to welcome you to our family.
Application
Please note that we will only reply to the applicants with suitable experience.
The information given would be used for recruitment purposes and by submitting, you consent to have your personal details used to process the job application. We will treat the information with strict confidence.